Privacy Policy

1. Introduction

PrimeByte Technologies ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use PrimeByteHub, our cosmetic shop management system.

2. Information We Collect

2.1 Personal Information

We collect information you provide directly to us, including:

• Account registration information (name, email, phone number)
• Business information (shop name, address, business type)
• Payment information (processed securely through Paystack)
• Staff member information (for shop owner accounts)

2.2 Business Data

We store your business data, including:

• Cosmetic product inventory and catalog
• Sales transactions and customer information
• Staff management data and permissions
• Business analytics and reports

2.3 Technical Information

• IP addresses and device information
• Browser type and version
• Usage patterns and system interactions
• Log files and error reports

3. How We Use Your Information

Purpose	Information Used	Legal Basis
Service Provision	Account data, business information	Contract performance
Payment Processing	Payment information, billing details	Contract performance
Customer Support	Contact information, usage data	Legitimate interest
System Security	Technical information, access logs	Legitimate interest
Service Improvement	Usage patterns, feedback	Legitimate interest

4. Data Security and Protection

4.1 Multi-Tenant Architecture

Each shop owner's data is stored in a completely separate, isolated database. This ensures that no shop can access another shop's data under any circumstances.

4.2 Security Measures

• Encryption: All data is encrypted in transit (TLS 1.3) and at rest (AES-256)
• Access Controls: Role-based access with multi-factor authentication
• Network Security: Firewalls, intrusion detection, and monitoring
• Regular Audits: Security assessments and penetration testing
• Backup Security: Encrypted backups with secure off-site storage

4.3 Data Retention

We retain your data for as long as your account is active and for a reasonable period after termination for legal and business purposes (typically 30 days for reactivation, 7 years for financial records).

5. Information Sharing and Disclosure

5.1 We Do NOT Share Your Data

We do not sell, trade, or rent your personal information to third parties. Your business data remains completely private.

5.2 Limited Sharing

We may share information only in these limited circumstances:

• Service Providers: Trusted third parties who assist in service delivery (e.g., Paystack for payments)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In case of merger or acquisition (with notice)
• Consent: When you explicitly consent to sharing

5.3 Third-Party Services

• Paystack: Payment processing (subject to their privacy policy)
• Termii: SMS notifications (subject to their privacy policy)
• Cloud Infrastructure: Secure hosting services

6. Your Rights and Choices

6.1 Data Access and Control

• Access: View and download your data at any time
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and data
• Portability: Export your data in standard formats

6.2 Communication Preferences

• Opt out of marketing communications
• Control SMS notification settings
• Manage email preferences

6.3 Account Management

You can manage your account settings, update information, and control data sharing through your PrimeByteHub dashboard.

7. International Data Transfers

Your data is primarily stored and processed in Nigeria. If we transfer data internationally, we ensure adequate protection through:

• Standard contractual clauses
• Adequacy decisions by relevant authorities
• Certification schemes and codes of conduct

8. Children's Privacy

PrimeByteHub is designed for business use and is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Email notification to your registered address
• Notice through the PrimeByteHub interface
• Posting the updated policy on our website

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

• Email: info@primebyte.com
• Phone: +234 813 160 1680
• WhatsApp: 08131601680
• Address: PrimeByte Technologies, Nigeria

This Privacy Policy is effective as of the date listed above and applies to all users of PrimeByteHub.

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