Introduction

BillsHub Pay ("we", "our", or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you use the BillsHub Pay mobile application and related services.

Information We Collect

• Personal Information such as your name, email address, phone number, and account details.
• Transaction Information including wallet funding, transfers, airtime purchases, data purchases, electricity payments, cable TV subscriptions, betting top-ups, and other bill payments.
• Contact Information (Optional) when you choose to use contact selection features within the application.
• Device Information including device type, operating system, IP address, app version, and device identifiers.
• Advertising Data including advertising identifiers, ad interaction information, and analytics data.
• Usage Information such as app activity, feature usage, and performance statistics.

How We Use Your Information

• To create and manage your account.
• To process transactions and provide VTU services.
• To facilitate wallet funding and transfers.
• To provide customer support.
• To improve application functionality and performance.
• To detect fraud, abuse, and unauthorized activities.
• To comply with legal and regulatory requirements.
• To display advertisements and measure advertising effectiveness.

Advertising and Analytics

BillsHub Pay uses Google AdMob and may use other advertising partners to display advertisements. These services may collect certain information including advertising identifiers, device identifiers, IP addresses, app interactions, and usage information for advertising and analytics purposes.

Google AdMob may use cookies, advertising IDs, and similar technologies to provide personalized and non-personalized advertisements based on applicable laws and user preferences.

We may also use analytics tools to monitor app performance, identify technical issues, improve user experience, and enhance security.

For more information about Google's data practices, please visit: https://policies.google.com/privacy

Contacts Permission

If you grant permission, BillsHub Pay may access your device contacts solely to help you conveniently select recipients for airtime, data purchases, transfers, and related services.

Contact information is processed on your device and is not permanently stored on our servers unless required to complete a transaction initiated by you.

Data Retention

Data Protection and Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your information, no internet transmission or electronic storage method is completely secure. Therefore, we cannot guarantee absolute security.

Data Sharing and Disclosure

We do not sell, rent, or trade your personal information.

We may share information with:

• Payment processors and financial service providers.
• VTU service providers and bill payment partners.
• Google AdMob and analytics providers.
• Law enforcement agencies when required by applicable law.
• Regulatory authorities for compliance purposes.

Third-Party Services

BillsHub Pay may integrate with third-party service providers including payment gateways, virtual top-up providers, analytics providers, and advertising networks.

These providers maintain their own privacy policies and may process information necessary for providing their services.

Your Rights

You may have the right to:

• Access your personal information.
• Request correction of inaccurate information.
• Request deletion of your account and personal information.
• Withdraw consent where applicable.
• Request information regarding how your data is processed.

Account Deletion

Users may request account deletion by contacting our support team. Certain transaction records may be retained where required by law, financial regulations, or fraud prevention requirements.

Children's Privacy

BillsHub Pay is not intended for children under the age of 13. We do not knowingly collect personal information from children.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised "Last Updated" date.

Contact Us

Email: info@primebytetech.com

Phone: +234 813 160 1680

Website: https://primebytehub.com